“Having worked with LCB for a number of years now we have come to rely on their professionalism, efficiency and all-round can-do attitude that enables our business to deliver the service levels that both our Trade and Private Customers expect. We look forward to working with them in the future and continuing to grow our partnership across all of our distribution channels.”
Karen Ellis – Director of Finance and Operations
“I would really like you to express our thanks to all the LCB staff who have been so helpful to us this year.”
Jackie Smith – Director
“ABS has entrusted London City Bond with the storage of our wines for over 15 years, including through some very challenging times. Their high level of service has remained consistent throughout. The LCB bonded warehouses ensure secure storage for both duty-paid and under- bond stock, and their delivery service is efficient and reliable across all customer sectors. Despite their size, LCB offers the personal touch, and at ABS, we truly value having direct access to their team, including senior management. Their responsiveness, expertise, and proactive problem-solving make them an essential and trusted part of our business.”
Lesley Gray – Marketing Manager
“I just wanted to feed back to say that the team you’ve built at Drakelow really is first class. The communication is great and above all else, the way everyone pulls together to really try to help out and make things work is amazing. It is how customer service should be of course, but so many places fail dismally. I think as I said in one of my previous emails to the wider team – it is like chalk and cheese. Special mention to Emily as well, as she’s incredibly helpful, attentive and the difference it has made in the few months we’ve been with LCB having that single point of contact has made a world of difference. Things that simply wouldn’t have been possible before (or would have been extremely hard) are now possible.
We are very happy to have made the move!”
Lewis Byrne Head of Operations
“We have high expectations and demand a lot from our logistics partners at LCB. Always flexible and understanding that the customer has to come first, they consistently provide a fantastic service for us and are an absolute pleasure to work with.”
Tom Beldham – Operations Manager
“LCB have done a wonderful job this year. We are very pleased and grateful to you all.”
Felix Benito – Director
LCB are a vital part of our operation, I always feel that everyone is ready to do all they can to help Champagnes & Chateaux be as successful as we can be, from the warehouse team to the delivery drivers -those unsung heroes which we thank for the professional, courteous, and jovial service they provide- via all the hard-working and dedicated people in the office, thank you for a job well done!
François Darriet – Operations Manager
“Again we find ourselves in the very pleasant position of saying that you have excelled in your service to us this year.”
Guy Butterwick, Director
“As a fine wine investment company, the security of the wines we store on behalf of our clients is paramount. We have worked closely with Jane, Alf, and the dedicated LCB team now for over 2 decades, and throughout we have received exceptional service and secure handling of our clients’ wines. We look forward to continuing our relationship with LCB.”
Cult & Boutique (Wine Management) Ltd
“As a small company, in what has turned out to be very difficult times for the wine trade, it would be impossible to overstate the added value the team at LCB continually give to our business. Whatever else is happening around to knock our plans off course, it is always reassuring to know that LCB will provide world class service to our customers on our behalf, regardless of what we throw at you! We decided from the outset that we will only work with customers and suppliers who share our values – and LCB could not be a better fit!”
Peter Smith – Director
“LCB’s dedicated team has been delivering an excellent service on behalf of Fells and to its customers for many years.
2018 witnessed a significant increase in business, with the high standards we have come to enjoy – being maintained.
I would recommend them to any potential customer.”
Nick Gurney – Director
“LCB have been an outstanding service partner, particularly excelling in maintaining full operations throughout the COVID-19 crisis. In financing inventories for our clients, we need to seamlessly integrate into their supply chains and provide stock on a just-in-time basis. LCB have not only had the flexibility to accommodate our agile business model, but have delivered flawlessly every time.”
Mitch Fowler – Director
“Flint Wines have been working with LCB for years now during which both companies have grown together, through both good and more testing times. The team, the expertise and the can-do attitude all combine to make us proud to call them our partners. That they are willing to listen to our needs and come up with solutions to help us achieve our goals, that they strive to offer the service we need, and that they are generally a pleasure to work with, make it a simple choice for who to go to for all our fine wine storage and delivery needs.”
Edward Beresford Jones – Head of Logistics
“Having worked with LCB before, I know that the company provides the storage and delivery options that we require, and we are more than happy to recommend them to our private customers for their reserves.”
James Waugh – Fine Wine Sales Manager
“In supplying the UK’s leading restaurant and hotels, at Hallgarten, we need a logistics partner we can rely on to meet our customers’ needs. In working with LCB, we have found a partner who meets these challenges, time and again demonstrating the flexibility to deal with the unexpected.”
Andrew Bewes – Managing Director
“Hatch Mansfield will be 25 years old this year and LCB has been with us from the start. We value the role you have played in our success, and thank everyone at LCB who has been a part of the story so far…”
Adam Hodgson – Director of Supply Chain & Customer Service
“We have partnered with LCB for almost 10 years, using them for the storage and distribution of our wide and varied range of wines. We have built a very strong working relationship together based upon an understanding of each other’s needs, and this allows us to ensure, with confidence, that our customers enjoy the high levels of service that we promote.”
Hugh Sturges – CEO – Jeroboams Group
“For over two decades, LCB have been Champagne Lanson’s trusted logistics partner in the UK, sharing a commitment to offering the best possible service to clients.
Everyone in the team at LCB, from the Operation Managers to Orders, Rework, Customer Services, Stock Control, Goods In, IT, the pickers and warehouse staff, the transport teams and the drivers is professional, helpful and accurate, consistently delivering flexible solutions tailored to the evolving needs of the wine trade.
At Champagne Lanson we are grateful to be able to rely every day on the efficient service provided by LCB, not only for the day-to-day warehousing and distribution but also for supporting our business when dealing with special clients and events.”
Federica Compostella – Head of Supply Chain
“As the creator of one of the world’s most esteemed champagne brands we need a logistics provider that can match the quality of our products. LCB does just that with its can-do approach to dealing with the exceptions that all logistics operations have to face on a daily basis.”
David Hesketh – Managing Director
“LCB provides Les Caves with a fantastic all-round service, encompassing both warehousing and deliveries. LCB’s staff are consistently reliable and especially helpful when it comes to resolving problems efficiently. We can – and frequently do – recommend LCB without hesitation to any of our customers.”
Will Johnston – Business Support Manager
“We have worked with London City Bond in Tilbury as our primary warehouse and distribution partner for over 20 years and I can honestly say that the service we enjoy has gone from strength to strength during that time. Michael Stone and his team are constantly striving to identify and implement improvements to facilities and systems in all parts of the business. Potentially more importantly though, they are also extremely responsive to requests and feedback that pertain specifically to us, making them feel like a genuine extension of our own organisation, rather than a third-party supplier.”
Amy Morgan – Managing Director
“I just wanted to drop you a quick note to thank you for an excellent service from LCB this year. I am sure that customers are normally quick to complain, but they don’t congratulate you enough. Your deliveries are accurate and extremely punctual even during peak, which makes our jobs much easier. My driver called Marius, who delivers to my home in West Sussex, is courteous, efficient and always on time. He reminds me of the Wine Society drivers who become familiar with their customers’ idiosyncrasies and are always charming.”
Will Oatley – Managing Director
“I’ve worked with LCB for nearly 20 years, and I wouldn’t hesitate to recommend them to any trade (or private) client. Every part of the business — from pickers to drivers and everything in between— is run with real professionalism. They’re accurate, flexible (and have saved us from more than a few tight spots), quick to turn goods around, and their Vision portal is a lifesaver. There are plenty of options out there for your Bonded and supply chain needs, but for me, LCB is the best in the business.”
James Laird – Head of Operations
“Changing our logistics and warehouse partner was a big decision, and having now worked closely with the team at LCB for a couple of months we can easily say it’s one of the best business decisions we have made. We’ve been delighted with the professionalism of the entire team, the efficiency of the business at all levels, and the forward-thinking nature of upper management. The flexibility shown by the warehouse team meant that we were able to complete our move seamlessly and without a single day of downtime, a true testament to their know-how. We are more confident than ever that we have the right logistics and warehouse partner to handle the growth we are forecasting for the coming years. ”
Nicolas Rizzi
“Having worked with LCB for several decades I have to say that they are a great service provider at each stage of warehousing and distribution. The team, from the very top through all departments, are so helpful and responsive.”
Jim Furze – Director
“I’ve bonded with LCB for many years with various companies, and the quality and speed of service they provide us at OenoGroup is better than ever and always improving. We relish our partnership as we grow in scale and demand and appreciate their responsiveness to our increasing needs.”
Justin Knock MW, Director of Wine at OenoGroup
“When we started The Heart Cut, we knew we’d need trusted partners – people who understood the realities of small businesses and could support us through every step of our logistics and fulfilment journey.
LCB had just begun offering D2C fulfilment alongside their B2B services, and after a few conversations with Jay, it was clear they were the right fit for us.
What sets LCB apart is their deep understanding of the intricacies of running a small business – and how vital customer service is to our success. Every order goes out promptly, their back-end system is really user-friendly, and Jay has been an invaluable guide, always ready with advice on the ‘how do we do this or that’ moments.
They now support us with both full bottle and sampling fulfilment – both B2B and D2C – and we’re genuinely grateful to have them as part of our ‘extended team’.”
Geordie Bell – Co-Founder and CEO
“We are delighted to be working with LCB as our warehousing and logistics partner. With business growing at such a pace, we were really looking for a company to provide us with the necessary flexibility to meet our customers’ needs. LCB’s high level of customer service is also very much in line with our own.”
Julia Beran – Managing Director
“We have worked with London City Bond for many years.
We have found their team consistently professional, ensuring that our shipments are handled in the utmost care. We can always be secure in the knowledge that our wine is delivered on time and in good order, for all our wine events.
They have also handled re-packs for us with great efficiency.
Communication is clear and proactive, allowing us to have complete confidence throughout the process.
London City bond sets the gold standard for reliability in the bonded warehousing industry and we couldn’t ask for a better partner.”
Tom Gilby – Managing Director
“The wine trade is built on trust and for the last 25 years, LCB has been a vital partner of Uncorked, helping us provide a dependable service for our customers. Whether it is the confidence that deliveries will be made securely and on time or providing industry-leading, long-term storage for their fine wine collections, LCB provides the logistics and facilities to help us establish and maintain long-standing relationships with our clients.”
Edward Eastwood – Systems Manager & Italy buyer
“We are thrilled to be partnering with the team at LCB to serve our growing storage needs. Top-notch attention, service, and most importantly, storage integrity.”
Anthony Zhang, CEO
“There are very few companies who have a stockholding such as we do. Security is always a concern in our industry but LCB gives us complete confidence in this area, from higher management to picker and packers in the warehouse. An order placed before 1pm can be delivered in the London area the next day, which is pretty impressive and shows LCB understands our business.”
Rajbir Singh – Director
“Having worked with LCB previously and been impressed with the level of personal service offered, I had no hesitation in transferring my stock to LCB.”
Gianluca Antonini – UK Operations